Health Care Plans

When joining one of our Pear Tree Vets Health Care Plans you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.

• Our Health Care Plans are rolling annual preventative healthcare programmes. The Health Care Plan is not an insurance policy.

• Membership of the agreement constitutes an agreement between you and Pear Tree Vets Ltd. Membership and benefits are not transferable to another practice.

• You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.

• The fee for your pet will be determined by which plan you choose.

• Treatment your pet receives outside of the scope of the Health Care Plan will be charged in accordance with the practice’s normal fees, terms and conditions.

• A fair usage policy applies on unlimited consultations and appointments. It does not include consultations outside of working hours, and does not include Advanced Dermatology Investigations with our RCVS Advanced Practitioner Aisling McGrath.

• These Pear Tree Vets Health Care Plan terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Health Care Plan. That literature forms part of these terms and conditions.

Your responsibilities

• You are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Health Care Plan.

• If we are unable to maintain your pet’s health because you haven’t followed guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.

Payments

• Your membership fees will be collected as a recurring card payment on a monthly basis.

• We use Nordhealth Pay to collect payments on our behalf. For the avoidance of doubt, your agreement is with Pear Tree Vets Ltd.

• Membership for each pet will renew automatically on the anniversary of the date that your pet joined the Healt Care Plan.

• We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.

• Failed payments, e.g. because of a lack of available funds or a cancelled card, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.

• After a failed payment, we will repeat our payment request to your card within 3-5 working days.

• If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Health Care Plan membership will be cancelled automatically and your pet will no longer receive the associated benefits and discounts.

• If your Health Care Plan membership is cancelled automatically because of failed payments, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.

Cancelling your membership

• You may cancel your membership on your anniversary date (which is the anniversary of the date you joined) by giving us not less than 1 month's notice.

• If you cancel your membership before your anniversary date, we will review your account and, where applicable, charge you retrospectively the full price of any products and services received during the course of your membership, minus any membership fees received to date.

• We may end our agreement by giving you written notice as outlined below.

• Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on our website: www.peartreevets.co.uk) and may be referred to a third party debt collection agency.

Notice

• With regard to this agreement, either party wishing to give notice to the other should do so in writing.

• ‘In writing’ includes emails, letters sent by post, or delivered by hand.

• When we write to you by post, we will use the address most recently provided.

• If you wish to write to us, please use the email address hello@peartreevets.co.uk or send letters to Pear Tree Vets, 115 Cubbington Road, Lillington, Leamington Spa, CV32 7AT.

• Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure available here.

How we use your information

• Pear Tree Vets will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.

• Pear Tree Vets may record and monitor inbound and outbound telephone calls. These calls may also be referred to in relation to any future queries.

• We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.

• You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to Pear Tree Vets, 115 Cubbington Road, Lillington, Leamington Spa, CV32 7AT.

Pear Tree Vets Ltd is a limited company registered in England and Wales with company number 15555731 , whose registered office is at Kings Lodge, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6AR and trading address is 115 Cubbington Road, Lillington, Leamington Spa, CV32 7AT.